The program introduces the participants to supervision and leadership. It also discusses the qualities, roles, and responsibilities of the supervisor geared towards the attainment of organizational goals.

At the end of the session, the participants shall be able to:

• Explain what supervision and leadership are
• Understand the role and responsibilities of the supervisor, thus enabling them to attain the organizational goals set by higher management.

The responsibilities include, among others, the following:

• Managing the work
• Developing and leading people
• Developing leadership ability

COURSE OUTLINE

• What is Supervision?
• The Supervisor's Job
• What Management Expects from Supervisors
• The Supervisor: Role and Responsibilities
• The Supervisor's Network of Relationships
• The Supervisor as a Leader
• Managing the Work
• Planning and Setting the Work Goals
• Improving Work Methods
• Managing Time
• Evaluating Work Performance
• Understanding Human Nature
• The Human Needs
• Work Group Behavior
• Conflict Resolution
• Developing and Leading People
• Training and Development
• Developing Understudies
• Developing Effective Supervisory Leadership
• The Qualities of Leadership
• Leadership Styles
• Developing Leadership Ability
• Improving Decision Making Process
• Decision Making Tools
• Developing Self-Confidence
• Exercising Initiative
• Winning Employees' Loyalty and Support
• Dealing with New Employees
• Building the Morale of Subordinates