Responsible for the Regal-Manila ROHQ (Regional Operating Headquarters) operations in the Philippines. Manages business infrastructure to support current shared service activity and future growth initiatives. Provide leadership and direction to the local management team; develop and implement business plans to meet strategic corporate
objectives. Serves as site leader for all aspects of Regal Rexnord– Philippines Shared Services operation: (1) Office Facility, Technical infrastructure, Budget & Financial performance, effective organization structure, and personnel development (2) policies and procedures within site – including development, implementation, and continual improvement of processes.
In 2003, Lorena landed her first job as a Sales Consultant for pre-need products for Danvil Plans Inc. One of her clients invited her to interview for a position in Sykes Asia Inc., one of the leading BPOs in the Philippines. She qualified for the job as a Customer Service Representative handling international distributors of Emerson Power Transmission; this was February 2004. Her primary responsibility was to provide customer service and promote sales growth through specific inside sales activities. After two years (2006), she became a Team leader and managed nine staff. In 2007, she moved to a Training Lead position where she developed a comprehensive training program and coordinated training activities. In addition, she delivered training on processes, products, and systems for new and existing employees. In 2010, Emerson Electric ended its clientship with Sykes Asia Inc. All personnel handling support for Emerson were absorbed and then started employment with the latter. January of 2011, she was appointed as Manager for the Domestic Customer Service support, in which she provided leadership to 32 employees. Here, she was responsible for managing and coordinating customer service operations, developing new opportunities, and identifying process improvements for service quality and efficiency. Lorena has traveled to the US on many occasions since she started in the company. In her Customer Service Manager role, she traveled around the US to visit customers to review business processes and get feedback on the service received. These visits resulted in value-added programs to better support clients. Later on, she was promoted to Operations Manager (November 2012) and managed customer service, marketing, engineering, supply chain, and analytics functions. She led the course of designing and managing quality and productivity for the business and geared her team towards growth and development.