Training Overview

This one-day webinar aims to enable the participants to provide great service to customers and adopt a customer-centric culture, thus ensuring business success.


COURSE OUTLINE:


  • Customer Needs
  • What is Customer Service?
  • The Importance of Customer Service
  • Customer Satisfaction Essentials
  • The Moment of Service Truth
  • How to Make a Great First Impression
  • The Personality Essentials
  • Attitude
  • Appearance
  • Etiquette
  • Communication Skills
  • The Contact Points of Customer Service
  • Bad Customer Service: Causes and Consequences
  • Why Customers Decide Not to Buy our Products or Services
  • The Internal Customers
  • Identifying Indicators of Great Customer Service
  • Ways to Deliver Great Customer Service
  • Going the Extra Mile for the Customer
  • Customer Care Standards
  • Perfecting Your Telephone Skills
  • Handling Customer Complaints
  • Some Strategies to Achieve Great Customer Service
  • Summary

Learning Investment

Members

Use this ticket if your company is a member of AmCham Philippines.

Early Bird Promo: โ‚ฑ5,000 + 10% | $100

Standard Price: โ‚ฑ6,000 + 10% | $120


For online payments through credit card or Paypal, with an additional tariff due to service charge.

Standard Price โ‚ฑ6,000
$120
Non-Members

For non-member company of AmCham.

Early Bird Promo: โ‚ฑ6,000 + 10% | $120

Standard Price: โ‚ฑ7,000 + 10% | $140


For online payments through credit card or Paypal, with an additional tariff due to service charge.

Standard Price โ‚ฑ7,000
$140
Group of 5

Use this ticket if you are a group of 5 members and/or a group of 5 non-members.

For Group of 5 Members: โ‚ฑ20,000 | $400.00

For Group of 5 Non-Members: โ‚ฑ25,000 | $500.00

Member Price โ‚ฑ20,000
$400
Standard Price โ‚ฑ25,000
$500

Trainer

  • SB

    Stephen Banares

    Former SVP | Consultant at Security Bank Corporation | AmCham Philippines