AmCham Center for Training and Development
Given a competitive business environment, consumers are always on the lookout for the best value and sustaining customer satisfaction can be challenging. Negotiation is crucial for consumers to achieve their goals and manage their resources, and it's crucial for you to keep margins, profitability, and customer satisfaction high.
In this light, the AmCham Center for Training and Development will have a training that will help you improve your sales negotiation technique and share effective tools to maintain a positive relationship between you, your clients and future customers.
Learning Objectives:
โข Understand the Effective Selling Process
โข Plan to win when Selling and Negotiating
โข Identifying and Responding to consumer approach
โข Negotiating the best deals
Course Outline:
A. Difference Between Selling and Negotiating
B. Profiling and Knowing the Costumer
C. Focusing on your Target Market
D. Setting the Stage for Needs Identification
E. Seven Steps in the Selling Process
a. Prospecting
b. Pre-Approach to a Sales Encounter
c. The Approach and Building Rapport
d. Presentation and Demonstration
e. Handling Objections
f. Closing
g. Follow-Up
F. Sales Pitch Simulation
G. Practicing the Art of Effective Negotiation
H. Preparation and Planning before a Negotiation
I. Negotiation Styles
J. Characteristics of an effective Negotiator
K. Securing a Negotiation Advantage