Event Details
Join AmCham and Amazon Web Services (AWS) on May 25, 2:00-3:00 PM, and learn how AWS technology can help drive Customer Experience (CX) and Workplace Transformation for Philippine BPOs. In this session, AWS specialists will present technology that enables secure remote working and showcase how machine learning is innovating voice and non-voice communication via the service desk or contact center. The session will also profile real-world examples of companies using these technologies and the outcomes they are achieving.
Notable speakers include Mr. Joel Garcia, AWS Senior Manager for Solutions Architecture, Mr. Chan Wai Tong, AWS Head of End User Compute, ASEAN, Mr. Simon Burke, AWS GTM Specialist, Customer Experience (CX), APJ Productivity Applications, Mr. Julius Anaque, Director for Cloud Engineering (Global Lead) from TaskUs, and Mr. Jack Madrid, President and CEO of IT and Business Process Association of the Philippines (IBPAP).