Event Details

Join AmCham and Amazon Web Services (AWS) on May 25, 2:00-3:00 PM, and learn how AWS technology can help drive Customer Experience (CX) and Workplace Transformation for Philippine BPOs. In this session, AWS specialists will present technology that enables secure remote working and showcase how machine learning is innovating voice and non-voice communication via the service desk or contact center. The session will also profile real-world examples of companies using these technologies and the outcomes they are achieving.


Notable speakers include Mr. Joel Garcia, AWS Senior Manager for Solutions Architecture, Mr. Chan Wai Tong, AWS Head of End User Compute, ASEAN, Mr. Simon Burke, AWS GTM Specialist, Customer Experience (CX), APJ Productivity Applications, Mr. Julius Anaque, Director for Cloud Engineering (Global Lead) from TaskUs, and Mr. Jack Madrid, President and CEO of IT and Business Process Association of the Philippines (IBPAP).

Tariff

This webinar is FREE of charge

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Speakers and Moderator

  • Joel Garcia (Senior Manager for Solutions Architecture at Amazon Web Services)

    Joel Garcia

    Senior Manager for Solutions Architecture at Amazon Web Services

    Joel Garcia is an experienced IT and technology leader with demonstrated success in design thinking, agile methodology, and solutions sales with over 25 years’ expertise in domestic and international markets. At AWS, Joel leads a team of architects who work with customers of all sizes and across industries to accelerate customer’s business outcomes by leveraging the power of the AWS Cloud.

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  • Chan Wai Tong (Head of End User Compute, ASEAN at Amazon Web Services)

    Chan Wai Tong

    Head of End User Compute, ASEAN at Amazon Web Services

    Chan Wai Tong is an accomplished business leader with proven ability and solid experience in delivering sustainable results against a fast-changing business landscape. For the past 20 years, Chan Wai has held a variety of management positions spanning P&L management, portfolio and business development, sales, pursuit and consulting in the business process mobilization, information security, data management and application delivery infrastructure space. At AWS, Chan Wai is responsible for developing and executing the GTM and sales strategy for End User Compute, one of the fastest growing workloads in AWS for the ASEAN region.

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  • Simon Burke (GTM Specialist, Customer Experience (CX), APJ Productivity Applications at Amazon Web Services)

    Simon Burke

    GTM Specialist, Customer Experience (CX), APJ Productivity Applications at Amazon Web Services

    Simon Burke is a CX specialist in AWS technology that allows enterprises to create amazing CX. Simon’s extensive experience in taking businesses from startup to scale, combined with his cloud computing, CRM, business development, leadership, and strategic skills has enabled him to guide and mentor businesses from all over the world. At AWS, Simon is also the Senior Segment Leader for Amazon Connect for the ASEAN region.

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  • Julius Anaque (Director for Cloud Engineering (Global Lead) of TaskUs)

    Julius Anaque

    Director for Cloud Engineering (Global Lead) of TaskUs

  • Jack Madrid (President and CEO of IT & Business Process Association of the Philippines (IBPAP))

    Jack Madrid

    President and CEO of IT & Business Process Association of the Philippines (IBPAP)