Customer Service is often the first point of contact that brands and companies have with their clients. Across industries, the quality of customer interaction will usually determine the rate of repeat business, brand loyalty, and eventually, your organization's trademark customer experience. This course will focus on equipping participants with the mindset and skills they need to cultivate customer-centric culture and business practices.
Use this ticket if your company is a member of AmCham Philippines.
Standard Price: ₱4,500.00 + 10% | $82.00
- For online payments through credit card or Paypal, with an additional tariff due to service charges.
If you cannot find your confirmation email in your normal inbox, you may check it in your promotions, spam, and/or junk mail section.
For non-member company of AmCham.
Standard Price: ₱5,500 + 10% | $100.00
- For online payments through credit card or Paypal, with an additional tariff due to service charges.
If you cannot find your confirmation email in your normal inbox, you may check it in your promotions, spam, and/or junk mail section.
Business Veteran & Lecturer at Whole Brain Manila
STEPHEN I BANARES, or SIB for short, started his career at Security Bank Corporation, where he rose from the ranks. He was with the bank for more than 20 years. His last position was Senior Assistant Vice President – Head of the Systems Division. Before this, he held positions in the different departments of the Bank such as Branch Controllership, Audit, and Branch Banking. He is a product of Security Bank’s Executive Training Program where he attended classroom and on-the-job training and seminars on several aspects of banking, leadership, management and other soft skills. He was also one of the Bank’s certified trainers. SIB was a part-time College Instructor at Informatics International College Eastwood Campus and Southville International School and Colleges.
